So why is it that everytime my internet service has an issue, and I call tech support that I get treated like an ID-10-T error?
– Well I’m sorry sir. But can you connect your modem directly to the PC?
Oh so that you can inconvenience me more than being without internet service – I have to rip up my cabling and unplug stuff to make it *less reliable* – this sounds like a good idea.
– No we can’t test this through the router that has been working fine for the last 2 years.
Why? Because it doesn’t allow you to follow your fault tree?
– I’m sorry sir, but what operating system are you running?
What does that matter? I’m telling you it won’t login, and won’t connect.
– I’m sorry sir for your troubles but we’ll have to route this to second tier support.
As of now – I’m still waiting for round two of the customer is an ID-10-T.
To be continued…
I call back with my trouble ticket because I hadn’t heard from them. And the response was we tried to call you sir, and no one answered so we closed the trouble ticket…
– What? When? When did you try to call?
Turns out – they could not have called when they said they did… They re-open the ticket and finally someone actually does call does a detailed line test from the DSLAM to the modem and says everything is fine – we need to schedule an in home check (they mean home invasion).
So I mention this issue to the IT guy at work – and he says “Sounds like your modem is dead” – try a new one.. So on the way home – I pick up a $40 ADSL2+ modem, and voilá everything connects again. And 5 times faster download too!!!!
So in conclusion – always trust the IT guy at work – he knows more than tech support because he’s had to figure out how to fix everyone elses screwups.